Any business that relies on equipment expects some unplanned downtime events. For a regional crane company covering the western United States, their cranes carry a heavy load in their business, literally. The company had a few consecutive years where they experienced one or two major unplanned boom repairs per year. A lack of grease on the boom and wear pads was resulting in a recurring problem where the boom was being damaged. After spending roughly $500,000 per year in downtime and repairs, the company was on a mission to improve the maintenance or operations and reduce these events.